Privacy Policy

Last updated: 2024-10-02

Privacy Policy for Loyalty by Hyvec Group

Effective Date: 14/08/2024

  1. Introduction

    Welcome to Loyalty by Hyvec Group, a loyalty app designed to provide customers with exclusive discounts and benefits from participating brands. We believe strongly in fundamental rights and your privacy is important to us, and this Privacy Policy outlines how we collect, use, and protect your personal information.

     

  2. Information We Collect

    We collect the following personal information when you use our app:

    • First Name
    • Last Name
    • Phone Number
    • Email Address
    • Photo
    • ID Number (optional)
    • Address (optional)
    • Date of Birth (optional)
    • Gender (optional)

    • Nationality (optional)

       

  3. How We Use Your Information

    We use the information we collect to:

    • Create and manage your account
    • Provide you with loyalty points and exclusive discounts
    • Communicate with you about your account and updates
    • Improve our services, customer experience and  process your transactions.
    • For security and fraud prevention

    • Comply with legal obligations

       

  4. Data Security

    We are committed to ensuring that your information is secure. We store all personal data securely on a cloud server using industry-standard encryption and access controls to protect against unauthorised access, alteration, disclosure, or destruction of your personal information.

     

  5. Changing Your Information

    We respect your ability to know, access, correct, transfer, restrict the processing of, and delete your personal data. If you need to update or correct your personal information, you can contact our platform's admin at [email protected]. We will respond to your request promptly and ensure that your information is updated as needed.

     

  6. Sharing Your Information

    We do not sell, trade, or otherwise transfer your personal information to outside parties except as described in this Privacy Policy. We may share your information with:

    • Service providers who assist in operating our app and conducting our business, as long as they agree to keep this information confidential

    • Law enforcement agencies if required by law or to protect our rights, property, or safety

       

  7. Your Rights

    You have the right to:

    • Access the personal information we hold about you
    • Request the correction of inaccurate information
    • Request the deletion of your personal information (subject to certain legal obligations)
    • Object to the processing of your personal information

    • Withdraw your consent at any time (where we rely on consent to process your personal information)

      To exercise these rights, please contact us at [email protected].

       

  8. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date. We encourage you to review this Privacy Policy periodically for any changes.

     

  9. Contact Us

    If you have any questions about this Privacy Policy, please contact us at:

    HYVEC Group

    HYVEC House, Lot 22,
    Bank Street, Ebene Cybercity
    Mauritius

    [email protected]

    +230 464 8600

    Thank you for using Loyalty by Hyvec Group. Your trust is important to us, and we are committed to protecting your privacy.